Although we don’t run a rent roll we are property managers and we have a long history of working in the industry, so we understand the issues at stake.
Many terms of service are legalistic and hard to understand. We’ve done the best we can with ours, but we know it can still seem a little overwhelming. For all the detail, see our End User License Agreement, or EULA .
To help you understand what it all means, set out below is a simple explanation so that you know exactly what is going on.
First things first, we recognise that your data is your data. We do not have the right to ring up or email your landlords and we do not have the right to sell or market services to your tenants.
Importantly, we want to assure you that the personal information of any individual customer you upload using Ailo Connect will not be shared by Ailo with any third parties. Nor will we use this personal information to contact the individuals for any purpose, including for direct marketing purposes.
Lastly, Ailo does take the data from your Trust accounting system. We do keep a copy of it. Our holding of, and use of, your data is governed by the terms of our EULA and the Module Terms.
Can you trust us? Well, the EULA and Module Terms are contracts which we are bound by. But more importantly, we rely on you for the continued success of our business, and would never want to break your trust.
We hope that this explanation is clear and helpful.
Here are some examples:
Can Ailo see my landlord information? Yes
Can other Users see my landlord information? No
Can Ailo independently contact my landlords? No
Can Ailo sell my landlord details? No
Can Ailo tell anyone what my arrears rate is? No
Can Ailo use my data to develop a market averages or trend lines for benchmarking purposes? Yes
Can Ailo use those market averages and trend lines to publish market reports and commentary? Yes