When a new tenancy is created in your trust accounting system, Ailo automatically schedules a New Tenancy survey for the investor two weeks after the tenant move in date.
Your team receives feedback for the overall experience and across across five categories:
- Rent achieved
- Time taken
- Kept informed
- Tenant quality
- Advice quality
Customers can also leave additional feedback, ask a question or to request urgent contact.
Finding your survey responses
Your survey feedback will appear in the customer feedback column in the ailo app.
A graph “New Tenancy Survey Feedback” shows you where you are doing well and where you could have been better over the last 90 days.
Note: This survey contributes to your overall satisfaction score and engagement rates.