If you have forgotten your password or need to change your password please follow these simple steps:
- Logout of Ailo (you can logout from Settings found in the grey navigation bar)
- Go to https://app.ailo.io
- Click Forgotten Password link
- Enter your email address
- If your email address is registered with an Ailo account a reset password email will be sent to you inbox.
- Click on the "Reset my password button"
- Enter your new password and confirm
Note: You cannot re-use an old reset email in your inbox. You will need to request a new reset email each time you wish to change your password.
Your reset password email is sent within seconds. If you do not receive an email after a couple of minutes and you have checked all your junk folders it is likely that you used a different email address to register with Ailo. For security reasons we do not confirm whether an email address is associated with an Ailo account when requesting a password reset.
When setting your new password it must be more than 6 characters long. For security reasons the password cannot be similar to any personal information associated with your account including name or email address.